Shipping Policy
Last updated November 15, 2023
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Thank you for visiting and shopping at Lang & Co Kids. The following is our Shipping Policy.
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This Shipping Policy is part of our Terms of Service and should be therefore read alongside them: https://www.langandcokids.com/terms-of-service.
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Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.
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What are my shipping & delivery options?
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Lang & Co Kids offers a variety of shipping options to meet your needs. In-store pickup is available for all purchases, and you can contact us directly at lindsay@langandcokids.com to arrange a pickup time. We also offer free standard shipping for orders over $50. For quicker delivery, we provide USPS Ground Advantage with a 3-5 business day delivery at a flat fee of $7.95. Please note that orders cannot be shipped to P.O. boxes, and shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
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How long is the order processing time?
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Most orders are processed as soon as the online purchase is finalized. Your order will be shipped once the items are available, your payment is authorized, and the delivery address is confirmed. Please be aware that business days exclude bank holidays and are from Monday to Friday.
How can I track my order?
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You can expect a shipment confirmation email with all your tracking details once you have placed an order through Lang & Co Kids. The shipping details will be sent to the email address registered with your account or the email you used during the checkout process.
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The tracking number will be active within 24 hours.
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Do you deliver internationally?
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Currently, we do not offer international shipping.
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Can I change the delivery address after ordering?
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During the checkout process, after entering your billing address details, you will have the option to specify a different delivery address. Kindly note that we reserve the right to request additional information if the delivery address differs from the billing address.
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What happens if my order is delayed?
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If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. Should the delay be longer than 30 days the customer is obliged to reach out to us to report a missing package. Lang & Co Kids will, in turn, file a claim to the shipment carrier. If the carrier confirms that the package has been lost, the customer will receive a full refund. However, if the carrier confirms that the package is still in shipment, the customer will relinquish their right to file a claim and wait for the package to be delivered.
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What should I do if an item is delivered damaged?
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Please note that Lang & Co Kids is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
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Save all packaging materials and damaged goods before filing a claim.
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What should I do if an item is missing from my order?
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Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service at Lang & Co Kids.
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What can I do if I am not available to pick up the package?
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If you are unavailable to accept your delivery, the carrier may, depending on the type of delivery service and carrier, leave a contact card at your address indicating when they will attempt re-delivery. If you are unable to receive the parcel during the carrier’s final attempt, it will be returned to the carrier’s depot. You must then contact the carrier to arrange a collection; otherwise, the shipment will be returned to us. In such case, you will be liable for reshipment costs once we have confirmed an updated delivery time with you.
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Questions about returns?
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If you have questions about returns, please review our Return Policy: https://www.langandcokids.com/return-policy.
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How can you contact us about this policy?
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If you have any further questions or comments, you may contact us at lindsay@langandcokids.com.
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Revision Date
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This Shipping Policy was last updated on 15 November 2023 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Shipping Policy.