Return Policy
Last updated November 15, 2023
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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our Refund Policy.
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You can request a refund for nearly any unused purchase. Upon request via lindsay@langandcokids.com, Lang & Co Kids will issue a refund for any reason, if the request is made within 30 days of purchase and the product has not been used. Further details are available below, however, refund requests submitted outside of the outlined parameters will still be duly considered.
Returns
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All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
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Return Process
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To return an item, please email customer service at lindsay@langandcokids.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
Lang & Co Kids
Attn: Returns
RMA #
20 County Road 1474
Cullman, AL 35058
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
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Refund Process
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After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. If you are eligible, you will be issued a full refund within a week of approval.
You will receive the refund through the same payment method you used to make the purchase. Please note that refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
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If for any reason, Lang & Co Kids is unable to issue a refund via your initial payment method, we will provide the value in equivalent credit or provide an alternate method of refund. Please note that some payment methods available in your jurisdiction may not support refunding a purchase back to the original payment method.
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Please note that clearance items or items significantly marked down for final sale cannot be returned or exchanged.
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How to Request a Refund
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You can request a refund or get other assistance with your purchases at lindsay@langandcokids.com.
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Abuse
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Refunds are designed to remove the risk from purchasing products - not as a way to get free products. If it appears to us that you are abusing refunds, we may stop offering them to you.
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No Disparagement
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You agree not to disparage us in any manner. For the avoidance of doubt, disparagement shall mean disparaging or otherwise making any false or negative statements about Lang & Co Kids’ products, services, members, managers, or employees.
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Release of Liability
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You, on behalf of yourself, and your respective heirs, estates, administrators, successors and assigns hereby unconditionally release and forever discharge Lang & Co Kids and its agents, employees, representatives, managers, members, predecessors, successors, parents, subsidiaries, assigns, and affiliates, and from any and all claims, causes of action, demands, obligations, liabilities, damages, attorneys’ fees, costs, and expenses of any type and nature whatsoever, whether in law or in equity whether known or unknown, either existing or that may exist from the beginning of time to the date of this release.
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No Admission of Liability
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You understand and acknowledge that acceptance of any refund request by you shall be not deemed or construed as an admission of liability by Lang & Co Kids with respect to any dispute or any other matter. This Return Policy shall not be used or construed in connection with any other suit or other proceedings as an admission or concession of liability.
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Questions
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If you have any questions concerning our Return Policy, please contact us at lindsay@langandcokids.com.
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Revision Date
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This Return Policy was last updated on 15 November 2023 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Return Policy.